FAQ

Do I need to open an account in order to shop with you?

No, you don't need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

You can click on the profile icon on the header section then enter your email, after that you will receive a one time code for login

You will be redirected to the account page where you can edit your addresses, Account information and track your placed orders

You can also login while checking out

How do I order?

Shop for the items you want and add it to your shopping cart. When you finish, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases.

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available.

How do I pay for my orders?

Orders are paid using Cash on Delivery (COD) Method

Can I amend and cancel my order?

Yes you can, Please send us a message on our instagram page here or use the help button located on the bottom right corner

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. Alternatively, you may check the status of your order in "My Account".

How long will it take for me to receive my order?

The Standard courier delivery time frame is 2-5 working days from the time of placing your order.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

My order has a missing/wrong/defective item, what should I do?

Please send us a message on our instagram page here or use the help button located on the bottom right corner